{"id":289459,"date":"2026-07-06T16:12:41","date_gmt":"2026-07-06T16:12:41","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/tickety\/"},"modified":"2026-09-17T17:13:02","modified_gmt":"2026-09-17T17:13:02","slug":"tikkit","status":"publish","type":"plugin","link":"https:\/\/yor.wordpress.org\/plugins\/tikkit\/","author":23499623,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.1.0","stable_tag":"1.1.0","tested":"7.1.1","requires":"6.2","requires_php":"7.4","requires_plugins":null,"header_name":"Tikkit","header_author":"Team Tikkit","header_description":"A simple support ticket plugin for WordPress.","assets_banners_color":"f5bbbc","last_updated":"2026-09-17 17:13:02","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/tikkit.support","header_author_uri":"","rating":0,"author_block_rating":0,"active_installs":0,"downloads":816,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"tikkit","date":"2026-08-18 13:14:46","revision":3652937},"1.1.0":{"tag":"1.1.0","author":"tikkit","date":"2026-09-17 17:13:02","revision":3700670}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3598076,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3598076,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3598076,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3598076,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.1.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3700670,"resolution":"1","location":"assets","locale":"","width":1024,"height":634},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3700670,"resolution":"2","location":"assets","locale":"","width":1024,"height":634},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3700670,"resolution":"3","location":"assets","locale":"","width":1024,"height":634}},"screenshots":{"1":"The ticket form.","2":"Admin dashboard.","3":"Ticket message thread."}},"plugin_section":[],"plugin_tags":[2369,4049,1104,4771],"plugin_category":[47,58],"plugin_contributors":[217769,270360],"plugin_business_model":[],"class_list":["post-289459","plugin","type-plugin","status-publish","hentry","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-support","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-edhicks","plugin_contributors-tikkit","plugin_committers-tikkit"],"banners":{"banner":"https:\/\/ps.w.org\/tikkit\/assets\/banner-772x250.png?rev=3598076","banner_2x":"https:\/\/ps.w.org\/tikkit\/assets\/banner-1544x500.png?rev=3598076","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/tikkit\/assets\/icon-128x128.png?rev=3598076","icon_2x":"https:\/\/ps.w.org\/tikkit\/assets\/icon-256x256.png?rev=3598076","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/tikkit\/assets\/screenshot-1.png?rev=3700670","caption":"The ticket form."},{"src":"https:\/\/ps.w.org\/tikkit\/assets\/screenshot-2.png?rev=3700670","caption":"Admin dashboard."},{"src":"https:\/\/ps.w.org\/tikkit\/assets\/screenshot-3.png?rev=3700670","caption":"Ticket message thread."}],"raw_content":"\n

\ud83c\udf9f\ufe0f Simple support tickets, built into WordPress<\/h4>\n\n

Collect, organise and reply to customer support requests from your WordPress dashboard - without paying for or learning a separate helpdesk.<\/p>\n\n

Add a support form anywhere using a shortcode or link, receive tickets directly in your WordPress admin area, and keep conversations organised in one place. Easy to install and set-up, it is perfect for small teams that need a simple, integrated helpdesk.<\/p>\n\n

\ud83d\udce5 Collect support requests with ease<\/h4>\n\n

Download and install the WordPress plugin, and easily add a support ticket form to your own WordPress website, or add links to the included pre-built page.<\/p>\n\n

Users complete a simple set of fields, and submit their support ticket for you to review and respond.<\/p>\n\n

\ud83d\udcac Review and respond without leaving WordPress<\/h4>\n\n

Review all support tickets from within your WordPress admin area. No need to use a separate hosted service, or try to remember a different URL. Everything is stored in the same admin area as the rest of your site.<\/p>\n\n

\ud83d\ude80 Prioritise support requests faster<\/h4>\n\n

Support tickets use a simple set of 3 statuses; open, replied or closed. Easily filter your tickets by clicking on the counters, to help prioritise support responses.<\/p>\n\n

\ud83d\udc46 Full ticket threads at your fingertips<\/h4>\n\n

Reply to support tickets directly in the WordPress admin area. View the full thread, and reply or close the ticket as needed.<\/p>\n\n

\ud83d\udd14 Never miss a support update<\/h4>\n\n

Receive notifications via email on responses and changes to the ticket status. Tikkit keeps you constantly updated when things change - never be out of the loop again!<\/p>\n\n\n

    \n
  1. Upload the tikkit<\/code> folder to the \/wp-content\/plugins\/<\/code> directory, or install it via the WordPress Plugins screen.<\/li>\n
  2. Activate the plugin.<\/li>\n
  3. Visit Tikkit \u2192 Settings<\/strong> to configure the plugin and find the shortcode and URLs for implementation.<\/li>\n
  4. Either add the support ticket form to a page using the Tikkit shortcode, or link to the form via URL.<\/li>\n<\/ol>\n\n\n

    1.1.0<\/h4>\n\n
      \n
    • Added customisable email notifications for admin users when tickets and messages are received.<\/li>\n
    • Added ability to log in directly via a link in verification emails.<\/li>\n
    • Improved accessibility and keyboard navigation.<\/li>\n
    • Various small optimisations and improvements.<\/li>\n<\/ul>\n\n

      1.0.0<\/h4>\n\n
        \n
      • Initial release.<\/li>\n<\/ul>","raw_excerpt":"Simple support tickets, built into WordPress.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/289459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=289459"}],"author":[{"embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/tikkit"}],"wp:attachment":[{"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=289459"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=289459"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=289459"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=289459"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=289459"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/yor.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=289459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}