kb-support

Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job

Very well thought out and easy to use. Haven’t had a single tech issue with it, and I love how flexible it is. Great work!

KB Support is the best WordPress plugin for support systems

Very easy and useful backend organization and tracking of tickets. The seamless option to create a KB article after closing a ticket is a nice plus!

Plugin good at first glance. The main problem I have is that it isn’t perfect for membership site, hopefully they can fix this. If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn’t link this “KB-Support customer” to WP user, instead creates a new “customer” in KB Support. This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website. I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn’t link to the WP user.

We’ve set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system. Such an easy plugin to use.