Title: Fluent Support Ìtumọ̀ Yorùbá: – Helpdesk & Customer Support Ticket System Author: Shahjahan Jewel Published: Bélú 12, 2021 Last modified: Èbìbí 23, 2026 --- Ṣàwárí àwọn plugin ![](https://ps.w.org/fluent-support/assets/banner-772x250.png?rev=3454692) ![](https://ps.w.org/fluent-support/assets/icon.svg?rev=2628677) # Fluent Support Ìtumọ̀ Yorùbá: – Helpdesk & Customer Support Ticket System Láti ọwọ́ [Shahjahan Jewel](https://profiles.wordpress.org/techjewel/) [Ṣe ìgbàsílẹ̀](https://downloads.wordpress.org/plugin/fluent-support.2.2.1.zip) * [Àwọn àlàyé](https://yor.wordpress.org/plugins/fluent-support/#description) * [Àwọn àgbéyẹ̀wò](https://yor.wordpress.org/plugins/fluent-support/#reviews) * [Ìgbéwọlẹ̀](https://yor.wordpress.org/plugins/fluent-support/#installation) * [Ìdàgbàsókè](https://yor.wordpress.org/plugins/fluent-support/#developers) [Ìrànlọ́wọ́](https://wordpress.org/support/plugin/fluent-support/) ## Àpèjúwe #### Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard. Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax. 🔗 Official Website Link: [Official Website](https://fluentsupport.com/) 🔗 Join Our FB Community: [FluentSupport Facebook Group](https://facebook.com/groups/fluentsupport) 🔗 Official 5 Minutes Guide: [Getting started in 5 minutes](https://fluentsupport.com/fluent-support-101/) #### Your Self-hosted Customer Support Desk in WordPress [Fluent Support](https://fluentsupport.com) is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites. Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk. From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket. Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data. #### Support FEATURES Every Business Needs **All-in-One Customer Support Solution** With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats. * Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System. * Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management. * Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go. * Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add- ons. **We donÌtumọ̀ Yorùbá: ’t believe in Add-ons.** **Customer Support Portal** Your customers can open a support ticket from your website or use your websiteÌtumọ̀ Yorùbá: ’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users. WeÌtumọ̀ Yorùbá: ’ve made **design improvements** and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled. **Ticket Segmentation and Reporting** * Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products. * Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support. * Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention. * Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through. * Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes. * Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity. **AI-Powered Customer Support (PRO)** Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your teamÌtumọ̀ Yorùbá: ’s performance. * Generate AI-crafted responses for efficiency. * Choose Responses from suggested drafts. * Customize prompts and fine-tune replies to match your brand’s voice. * Quickly summarize messages to understand queries faster. * Analyze the message tone to respond appropriately. **🎉 Out-of-the-box Productivity Tools** * Custom Automated and Manual workflows * Send a response to multiple support tickets at once. Very useful for similar queries. * Close support tickets by filtering tickets that are older than 20 days (as an example). * Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control. * Quickly edit a customerÌtumọ̀ Yorùbá: ’s info from the ticket page or add a note for later usage. * Get notified when multiple agents are engaging the same ticket. * Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues. * Mention agents to specific tickets to get the right people involved. * GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time. * Manual Time Tracking for tracking time spent on tickets and premium support. **Built for Speed & Productivity** Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress. For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. ItÌtumọ̀ Yorùbá: ’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours. **Fully Self-hosted and Open Source** With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including * Custom dashboards * Fully customizable ticket forms * Host support portal on **headless** subdomain * Setup custom self-managed email parser **Fully GDPR Ready** Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support. **Modern. Powerful. Super Fast** * Built with VueJS and REST API as a Single-page Application. * Fast-loading, lean interface so anyone can use it without any learning curve. * Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance. * Separate DB Tables, and it doesn’t affect your WordPress page speed. **Seamless Integrations & Features (Pro)** Fluent Support features and integrations that will help your business – #### Seamless e-commerce support with WooCommerce & EDD: * Let your customers open a support ticket against an order so you know exactly what they are talking about. * Let your customers select a store product for the query. * View your customerÌtumọ̀ Yorùbá: ’s orders and purchase history from a ticket view. #### Membership Support with WordPress Membership Plugins If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered. When you view your memberÌtumọ̀ Yorùbá:’ s ticket you can see all the details of membership information so itÌtumọ̀ Yorùbá:’ s super easy for you to give support to your customer. * Let your members open a support ticket so you know exactly what they are talking about. * Let your members select a specific plan for the support ticket. * View your customerÌtumọ̀ Yorùbá: ’s membership history from the ticket view. #### Make your Learning Management System more interactive If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students. * Let your learners open a support ticket so you know exactly what they want to know. * Let your members select a specific plan for the support ticket. * View learning history from the ticket view. #### Core BuddyPress/BuddyBoss Support With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview. So you can **ALWAYS** respond with the right message! #### Automate Smartly and Do More in Less Time With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with * Add internal notes * Set ticket priority * Assign appropriate support agents automatically With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click. #### Migrate From Other Support Plugins If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes. #### Migrate From Awesome Support Ìtumọ̀ Yorùbá: – WordPress HelpDesk & Support Plugin For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps * Go to Fluent Support -> Settings * You can see the Awesome Support migration details * Click on the migrate now button * It will take few minutes depends on your support tickets size * Once completed it will ask if you want to delete Awesome Support Tickets from your database. * Confirm Delete or leave it as is. * Now you have all the data right inside your Fluent Support Dashboard. * Resolve away! #### Migrate From SupportCandy – Helpdesk & Support Ticket System For Support Candy plugin users itÌtumọ̀ Yorùbá: ’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below, * Go to Fluent Support -> Settings * You can see the SupportCandy migration details * Click on the migrate now button * It will take up to a few minutes depending on your support ticket size and volume in SupportCandy. * Once completed it will ask if you want to delete SupportCandy Tickets from your database. * Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is. * Now you have all the data right inside your Fluent Support plugin. * Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support! #### Reviews by WordPress Experts ### Other Plugins By The Same Team * [FluentCRM Ìtumọ̀ Yorùbá: – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution](https://wordpress.org/plugins/fluent-crm/) * [Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder](https://wordpress.org/plugins/fluentform/) * [Ninja Tables Ìtumọ̀ Yorùbá: – Easiest Data Table Builder](https://wordpress.org/plugins/ninja-tables/) * [Ninja Charts Ìtumọ̀ Yorùbá: – WordPress Charts and Graphs Plugin](https://wordpress.org/plugins/ninja-charts/) * [Simple Payment Donations & Subscriptions Plugin by Paymattic Ìtumọ̀ Yorùbá: – Best Payments Plugin for WP](https://wordpress.org/plugins/wp-payment-form/) * [PDF Generator For Fluent Forms Ìtumọ̀ Yorùbá: – The Contact Form Plugin](https://wordpress.org/plugins/fluentforms-pdf/) * [FluentSMTP Ìtumọ̀ Yorùbá: – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider](https://wordpress.org/plugins/fluent-smtp/) ### Contribute Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent- support ### External Services This plugin connects to several external services for various functionalities. #### Spam Protection Services **Google reCAPTCHA** This plugin connects to GoogleÌtumọ̀ Yorùbá: ’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity. It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled. This service is provided by Google: [Terms of Service](https://policies.google.com/terms), [Privacy Policy](https://policies.google.com/privacy) #### Migration Services **Zendesk API (Migration Feature)** This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers. Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments. This service is provided by Zendesk: [Terms of Service](https://www.zendesk.com/company/customers-partners/terms-of-use/), [Privacy Policy](https://www.zendesk.com/company/agreements-and-terms/privacy-notice/) **Help Scout API** This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments. Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments. This service is provided by Help Scout: [Terms of Service](https://www.helpscout.com/company/legal/terms-of-service/), [Privacy Policy](https://www.helpscout.com/company/legal/privacy/) **Freshdesk API** This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments. Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history. This service is provided by Freshdesk: [Terms of Service](https://www.freshworks.com/terms/), [Privacy Policy](https://www.freshworks.com/privacy/) **JSHelpdesk Integration (Migration Feature)** This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin. Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment. No external service connection is made for this integration. #### Local Migration Tools **Awesome Support and SupportCandy** This plugin includes migration tools for Awesome Support and SupportCandy plugins. These tools access ticket and customer data directly from your WordPress database and perform all operations locally. No external connections are established, and all processing occurs within your own server. ## Àwọn àwòrán ìbòjú * [[ * FluentSupport Dashboard * [[ * FluentSupport Tickets * [[ * Single Ticket Overview * [[ * Business Inboxes * [[ * Activity Reports (Pro) * [[ * Agents Reports (Pro) * [[ * Workflow Automation (Pro) * [[ * Settings * [[ * All Customers * [[ ## Àwọn ìdí Plugin yìí pèsè 1 ìdí. * Customer Portal ## Ìgbéwọlẹ̀ This section describes how to install the plugin and get it working. 1. Just search for Fluent Support in WordPress Plugins and click install and activate. OR 1. Upload the plugin files to the `/wp-content/plugins/fluent-support` directory, or install the plugin through the WordPress plugins screen directly. 2. Activate the plugin through the \Ìtumọ̀ Yorùbá: ’Plugins\’ screen in WordPress 3. Use the `Fluent Support` -> `Settings` screen to configure the plugin 4. (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes) ## FAQ ### Are there any limitations about how many support tickets I can manage? No, there are no limitations. You can manage as many support tickets or customers or support staff as you want. ### Is it 100% self-hosted? Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server. ### Is it GDPR compliant? Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress. ### Will it cause performance issues for WordPress? Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax. ### Can I customize the appearance of the helpdesk to match my WordPress theme? Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look. ### Where can I find the Full Vue Source Code? The full Vue source code is available on our GitHub repository: https://github.com/ WPManageNinja/fluent-support ## Àwọn àgbéyẹ̀wò ![](https://secure.gravatar.com/avatar/3c6214c78b015ba57a4b534eca74226533f15b807ef32da3768d4a9387606670? s=60&d=retro&r=g) ### 󠀁[Great plugin Ìtumọ̀ Yorùbá: – great support](https://wordpress.org/support/topic/great-plugin-great-support-2054/)󠁿 [snorlax69](https://profiles.wordpress.org/snorlax69/) Èbìbí 22, 2026 Great plugin for a budget helpdesk. Their support team is also very helpful and resolves issues quickly. ![](https://secure.gravatar.com/avatar/8b9875089608e47b6fbe9e51c2c07052a0084886e32e2d220e8cfb58ed1dfe66? s=60&d=retro&r=g) ### 󠀁[Great plugin to create a support system](https://wordpress.org/support/topic/greate-plugin-to-create-a-support-system/)󠁿 [luismotv77](https://profiles.wordpress.org/luismotv77/) Èbìbí 7, 2026 We are using the paid version and it worked correctly. With the help of Fluent Support we were able to create a support system that worked with our Microsoft 365 account with several emails. ![](https://secure.gravatar.com/avatar/a8234e3d1ca54f00176d6a8f546c0ed01adfc26fe479fb875691e7b5a58bde10? s=60&d=retro&r=g) ### 󠀁[Awesome plugin and support!](https://wordpress.org/support/topic/awesome-plugin-and-support-270/)󠁿 [Martin](https://profiles.wordpress.org/speechless/) Igbe 13, 2026 I cannot recommend the FluentSupport team highly enough. After having multiple interactions with their helpdesk, I am consistently blown away by the quality of service they provide. What sets them apart isn’t just their lightning-fast response times, but the depth of knowledge they bring to the table. They don’t just give “copy-paste” answers; they take the time to understand the nuances of my questions and provide thoughtful, comprehensive solutions that show they truly care about my success. If you’re looking for a team that is professional, insightful, and incredibly helpful, look no further. They’ve earned every bit of this 5-star rating! ![](https://secure.gravatar.com/avatar/563cf7c0120ef71493bb06128669b9cec3734d8f65f1a754482636eb278b297d? s=60&d=retro&r=g) ### 󠀁[Excellent support on support portal](https://wordpress.org/support/topic/excellent-support-on-support-portal/)󠁿 [gfa7](https://profiles.wordpress.org/gfa7/) Ẹrẹ́nà 11, 2026 The team behind FluentSupport is excellent, works of course using their own system and provides help in no time. Had some complex customizations which they provided asking the right questions. Way to go! ![](https://secure.gravatar.com/avatar/8afae671cb730ff6df0a72dcd2c1dc4f7552b01ec0b22396b4f1c649802cfdfb? s=60&d=retro&r=g) ### 󠀁[5 stars – Great support!](https://wordpress.org/support/topic/5-stars-great-support-2/)󠁿 [servitweb](https://profiles.wordpress.org/servitweb/) Ọ̀pẹ 15, 2025 I have having an issue and the support responded in a correct timeframe and provide multiple steps to check to solve my issue. One of the steps indeed solved my issue so my support website would work again. ![](https://secure.gravatar.com/avatar/26914325cedcded6b4c1f7388920486586aede99b4bceeb6798c959e6897cc7d? s=60&d=retro&r=g) ### 󠀁[5 stars – Great support!](https://wordpress.org/support/topic/5-stars-great-support/)󠁿 [adamcze1](https://profiles.wordpress.org/adamcze1/) Bélú 24, 2025 1 ìdáhùn I had a tricky issue with 404 errors when opening tickets in the backend. The Fluent Support team – special thanks to Ahsan – patiently debugged the problem on my staging site and found the cause (Business Inbox Access Restriction). Everything works perfectly now. Very helpful support and a solid plugin. [ Ka gbogbo àwọn àgbéyẹ̀wò 65 ](https://wordpress.org/support/plugin/fluent-support/reviews/) ## Àwọn Olùkópa & Olùgbéejáde “Fluent Support Ìtumọ̀ Yorùbá: – Helpdesk & Customer Support Ticket System” jẹ́ ètò ìṣàmúlò orísun ṣíṣí sílẹ̀. Àwọn ènìyàn wọ̀nyí ti ṣe ìkópa sí plugin yìí. Àwọn Olùkópa * [ Shahjahan Jewel ](https://profiles.wordpress.org/techjewel/) * [ WPManageNinja ](https://profiles.wordpress.org/wpmanageninja/) * [ Mahmudul Hasan Arif ](https://profiles.wordpress.org/adreastrian/) A ti túmọ̀ “Fluent Support Ìtumọ̀ Yorùbá: – Helpdesk & Customer Support Ticket System” sí àwọn èdè agbègbè 8. Ọpẹ́lọpẹ́ fún [àwọn atúmọ̀ èdè](https://translate.wordpress.org/projects/wp-plugins/fluent-support/contributors) fún àwọn ìkópa wọn. [Túmọ̀ “Fluent Support Ìtumọ̀ Yorùbá: – Helpdesk & Customer Support Ticket System” sí èdè rẹ.](https://translate.wordpress.org/projects/wp-plugins/fluent-support) ### Ṣe o nífẹ̀ẹ́ sí ìdàgbàsókè? [Ṣàwárí koodu](https://plugins.trac.wordpress.org/browser/fluent-support/), ṣàyẹ̀wò [ibi ìpamọ́ SVN](https://plugins.svn.wordpress.org/fluent-support/), tàbí ṣe àgbékalẹ̀ sí [àkọsílẹ̀ ìdàgbàsókè](https://plugins.trac.wordpress.org/log/fluent-support/) nípasẹ̀ [RSS](https://plugins.trac.wordpress.org/log/fluent-support/?limit=100&mode=stop_on_copy&format=rss). ## Àkọsílẹ̀ àwọn àyípadà #### 2.2.1 (Date: May 23, 2026) * Added: Grid view layout for the ticket list * Fixed issue with time tracking where working minutes were showing as null * Unified and improved dynamic support menu UI structure * Security: Hardened ticket ID resolution in Customer Portal policy #### 2.2.0 (Date: May 20, 2026) * Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle * Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically * Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ ticket_prefix filter * Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space * Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity) * Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering * Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations. * Improved: attachment handling for agent-created ticket emails and pasted inline images * Improved: dark mode visibility for filters, switches, radios, tables, and reply controls * Refined the ticket reply composer UI for a smoother and more intuitive reply- writing experience. * Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply) * Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages * Fixed: Dark mode toggle switch colors in Global Settings * Fixed: Global Settings page design inconsistencies * Fixed: Shortcode attribute not normalizing to lowercase #### 2.1.2 (Date: April 20, 2026) * Simplified image upload flow: the Create/Reply button now appears only after the upload is complete. * Enabled attachments for ticket emails, including Agent-created tickets and Agent- initiated tickets. * Fixed an issue where alpha-admin.css was loading on all admin pages when the ticket summary feature was enabled. * Fixed inaccurate Personal Report metrics; all ticket closures and replies are now correctly counted regardless of assignment. * Fixed admin UI styling to properly align the Fluent Support canvas within the admin interface. * Prevented duplicate shortcode copy notifications in settings. * Improved dark mode UI consistency by enhancing blocked status warning visibility, fixing Reply/Close button state styling, and improving icon contrast with standardized dropdown icon styling. #### 2.1.1 (Date: April 10, 2026) * Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages * Fixed Slack notification sending issue (Pro) * Fixed activity log staff filter dropdown collapsing issue #### 2.1.0 (Date: April 09, 2026) * Added Agent Groups to organize support teams and enable smart ticket distribution * Added Agent Signature option for support agents * Added Agent-Initiated Tickets (agents can create tickets on behalf of customers) * Added new email template for Agent-Initiated Tickets * Added file upload integration with Cloudflare R2 and Amazon S3 (Pro) * Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components) * Added fluent_support/should_send_notification filter to control notification delivery across channels * Improved overall security * Optimized database queries for better performance * Fixed Fluent Boards integration action availability in free version when plugin is active * Fixed portal signup visibility issue when using shortcode attribute * Fixed “Close Ticket Silently” not suppressing email notifications * Fixed incorrect syncing of customer status with FluentCRM * Fixed advanced filter deletion issue in tickets list * Fixed theme mode toggle visibility issue * Fixed untranslated strings in advanced filter options #### 2.0.6 (Date: March 05, 2026) * Updated: Core PHP framework * Added: Zendesk migration improvement to collect archived tickets and resume previous migrations * Fixed: Onboarding dark mode design issue * Fixed: Bulk option checkbox now visible by default * Fixed: Ticket list not updating after bulk actions * Fixed: File upload limit validation issue after deleting previously uploaded files * Fixed: WordPress admin bar overlapping Fluent Support menu * Fixed: Agent reply count in reports incorrectly including internal notes * Fixed: Error when navigating directly to a ticket URL due to window.history.state being null #### 2.0.5 (Date: March 02, 2026) * Added: Admin Dashboard Dark Mode * Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models * Added: View Tickets (Read Only) permission * Improved: Faster ticket list loading * Improved: Optimized large-scale Zendesk migration * Fixed: Draft Reply permission issue * Fixed: Attachment links during ticket merge * Fixed: Ticket content unordered list formatting * Fixed: Integration settings save button visibility * Fixed: “Waiting Since” tooltip date display * Fixed: Saved Replies left menu link * Fixed: Login page styling issue * Fixed: Date range picker responsive layout #### 2.0.2 (Date: February 09, 2026) * Fixed an issue where current ticket watchers were not displaying in the ticket list. * Fixed an issue where ticket merging could fail from the ticket view page. * Fixed an issue where reCAPTCHA settings were not saving properly. * Fixed a responsiveness issue with the bulk actions bar in the ticket list. * Fixed issues related to ticket migration. * Fixed a customer profile update issue by treating customer IP fields as strings. * Fixed a styling issue with the Ticket Merge dialog buttons. #### 2.0.1 (Date: February 06, 2026) * Improved onboarding completion UI and post-onboarding navigation * Improved sanitization and validation handling * Fixed Saved Replies modal showing stale content when editing #### 2.0.0 (Date: February 05, 2026) * Complete admin interface redesign with a modern layout. * Full RTL (Right-to-Left) language support across the interface. * Fully mobile-responsive experience across all modules. * Revamped menu structure with dropdowns for better organization. * Responsive hamburger menus for Main Menu, Settings, and Reports. * Drag & Drop Image Upload for tickets. * Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon. * Compact Ticket List Layout for faster scanning and higher information density. * Keyboard Shortcuts: Enable via Plugin Settings Global Settings Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands. * Improved Frontend Support Portal responsiveness and theme compatibility. * Refactored Customer Portal SCSS variables for easier dark mode implementation. * Updated core PHP framework; resolved PHP 8.4 compatibility issues. * Improved input sanitization and validation. * Migrated components to Options API and refactored Vue components for better performance. * Prevented unnecessary API calls in Reports module. * Separated personal reports from agent performance reports. * Added Reports Stats API for product/business-specific insights. * Selected date range persists when switching report tabs. * Resolved issue where pressing Enter caused page reload instead of submitting forms. * Fixed Block Editor styles not applying correctly on Customer Portal. * Fixed WordPress 6.9 admin text editor toolbar compatibility issues. * Fixed database table error when Activity Log feature was disabled. * Fixed auto password generation issue for new users with empty password fields. #### 1.10.5 (Date: November 28, 2025) * Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter. * Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries. * Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided. #### 1.10.4 (Date: November 21, 2025) * Fixed: Issue with attachments not showing from third-party storage. #### 1.10.3 (Date: Nov 17, 2025) * Resolved issues affecting public ticket and attachment visibility. #### 1.10.2 (Date: Nov 6, 2025) * Fixed Guideline Issues #### 1.10.1 (Date: Oct 31, 2025) * Fixed Text Domain Issues * Updated Libraries * Prevent Direct Access to Plugin Files * Added GitHub Public repo link in the readme file #### 1.10.0 (Date: October 23, 2025) * Added: Fluent Cart product purchase widget in the ticket sidebar. * Added: Fluent Cart product and order options in custom fields. * Added: Workflow trigger based on Fluent Cart product and order from custom fields. * Added: Option to integrate the customer portal into the Fluent Cart customer dashboard. * Added: Multi-select option for product filtering in tickets. * Improved: Refined plugin performance for increased speed and efficiency. #### 1.9.2 (Date: August 20, 2025) * Added: Product assignment to tickets in Workflow Actions. * Added: Support for custom field data in Outgoing Webhooks. * Improved: Click-to-copy shortcode functionality on the Global Settings page. * Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor. * Improved: Dash icon updated. * Fixed: CSRF issue fixed on Report Export – nonce verification. * Fixed: Error during AI activity log cleanup. #### 1.9.1 (Date: July 15, 2025) * Improved: After selecting the portal page, it now displays the page name along with the page ID. * Improved: Enhanced data validation when creating a customer through the “Create Ticket on Behalf of Customer” module. * Improved: Added a filter to control the display of bottom borders in email templates. * Fixed: Custom field “required” validation not working under certain conditions. * Fixed: Start date does not display correctly in the Paid Memberships Pro widget. * Fixed: Design conflict with the Blocksy theme in the customer portal. * Fixed: Translation issues across various modules. * Fixed: Agents unable to edit additional data fields. * Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer. * Fixed: Selected product displayed as ID instead of name in view ticket module. * Fixed: Change customer option showed only the current customer ID instead of the full list. * Fixed: Workflow didn’t work when Fluent Community plugin was inactive. * Fixed: Attachment access issue on symlinked servers using realpath. #### 1.9.0 (Date: May 28, 2025) * Added: Integration with Fluent Community. (Pro) * Added: Informational replies on admin ticket responses. * Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version. * Improved: Internal note functionality now works for closed tickets. * Improved: Responses in closed tickets can now be edited. * Fixed: Error message shown for the Priority field when the Product is required in the customer portal. * Fixed: Fatal error triggered by the Share Essentials weekly cron job. * Fixed: Customer responses not displaying in agent response stats within agent reports. * Fixed: Incorrect ticket response count shown in todayÌtumọ̀ Yorùbá: ’s stats. * Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode. * Fixed: “Waiting For Reply” filter not working in advanced filtering. * Fixed: Responsive issues in the Agent Portal. #### 1.8.8 (Date: Apr 22, 2025) * Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal. * Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal. * Fixed: Missing translations in the customer portal. * Fixed: Changes to ticket form configurations were not reflecting in the customer portal. * Fixed: Removed unnecessary API call on the customer portal page. * Fixed: Custom field not updating correctly via REST API. * Fixed: Issue with Fluent Form and Fluent CRM integration. * Fixed: Issues with updating actions in the workflow. * Fixed: Issue with conflicting forms in the customer portalÌtumọ̀ Yorùbá: ’s registration and password reset process. #### 1.8.7 (Date: Mar 20, 2025) * Improvement: Enhanced and refined the Customer Portal UI/UX. * Improvement: New block editor for the updated Customer Portal layout. * Improvement: Resume options for incomplete Freshdesk ticket migrations. * Fixed: Images pasted directly are deleted after some time. * Fixed: Unable to edit customers with no name in the customer list. * Fixed: Attachment issue when creating a ticket from Fluent Forms. * Fixed: Issue with unchecking agent permissions. * Fixed: Missing option to delete custom fields during creation. * Fixed: Creating an action in a workflow also creates a duplicate action. * Fixed: Advanced filter does not work when a multi-select option is selected. * Fixed: Unable to assign users to a new business box if the current one is restricted to agents. * Fixed: Product not displaying in WooCommerce widget. * Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal. * Fixed: Direct copy-paste of images was not functioning properly in multisite. #### 1.8.6 (Date: Feb 28, 2025) * Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support. * Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security. * Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation. #### 1.8.5 (Date: Dec 26, 2024) * Added: Agent Time Tracking (Pro) * Added: Saved search (Pro) * Added: Keyboard Shortcuts * Fixed: Issue where the Customer PortalÌtumọ̀ Yorùbá: ’s rich text editor reverted to a basic editor upon reload. * Fixed: Recaptcha functionality issue in the Customer Portal. * Fixed: WorkFlow action sequence title issue. * Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading. * Fixed: Compatibility issue with the Sequential Order Plugin. * Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL. * Fixed: Error message displaying when the Customer Portal loads. * Fixed: Notes within a closed ticket becoming non-editable. * Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboardÌtumọ̀ Yorùbá: ’s bulk action feature. * Fixed: Email verification message translation and verification message hooks not functioning properly. #### 1.8.4 (Date: Sep 27, 2024) * Hot-fix: Fixed issue with Activity logs cleanup #### 1.8.3 (Date: Sep 25, 2024) * Added: Workflow action sequence (Pro) * Added: Direct paste image in WP Editor * Fixed: Required sign not visible for product options marked as required during ticket creation * Fixed: Reply button toggle option not working in the admin portal * Fixed: Issue with the route URL on the All Tickets page * Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field * Fixed: OpenAI routing issue resolved * Fixed: CSS issue related to ticket filter theme in the Customer Portal * Fixed: Responsive issue on the view ticket page * Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system #### 1.8.1 (Date: Sep 10, 2024) * Fixed Ìtumọ̀ Yorùbá: – Email verification vulnerability issue in signup * Fixed Ìtumọ̀ Yorùbá: – Customer portal ticket fetching vulnerability issue #### 1.8.0 (Date: Aug 15, 2024) * Added Ìtumọ̀ Yorùbá: – Integration with OpenAI (Pro) * Added Ìtumọ̀ Yorùbá: – Product Filter and sorting option in customer portal * Added Ìtumọ̀ Yorùbá: – Email verification in sighup for customer * Added Ìtumọ̀ Yorùbá: – Two-FA in signing for customer * Fixed Ìtumọ̀ Yorùbá: – Freshdesk ticket migration issue * Fixed Ìtumọ̀ Yorùbá: – Response message not being saved correctly in the auto- close settings * Fixed Ìtumọ̀ Yorùbá: – Data remaining in the “Create Customer” form after creating a customer in the Customers module * Fixed Ìtumọ̀ Yorùbá: – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff * Fixed Ìtumọ̀ Yorùbá: – Shortcode always being pasted below the content * Fixed Ìtumọ̀ Yorùbá: – Tickets still being deletable even when the “Delete Ticket” permission is unchecked * Fixed Ìtumọ̀ Yorùbá: – Workflow issue when the ticket-closing condition is triggered #### 1.7.90 (Date: May 28, 2024) * Added Ìtumọ̀ Yorùbá: – Activity Trends by Time of Day (Pro) * Added Ìtumọ̀ Yorùbá: – Integration with Fluent Boards (Pro) * Added Ìtumọ̀ Yorùbá: – Integrations Logs * Added Ìtumọ̀ Yorùbá: – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro) * Added Ìtumọ̀ Yorùbá: – Duplicate or clone workflows (Pro) * Added Ìtumọ̀ Yorùbá: – Required option in product field (Pro) * Fixed Ìtumọ̀ Yorùbá: – If the site language is not set to English, the workflow always defaults to manual mode * Fixed Ìtumọ̀ Yorùbá: – Inbox identifier css issue in all tickets table * Fixed Ìtumọ̀ Yorùbá: – If anyone choose View dashboard and draft_reply then it will not show any tickets * Fixed Ìtumọ̀ Yorùbá: – Freshdesk ticket migration issue * Fixed Ìtumọ̀ Yorùbá: – Zendesk ticket migration issue * Fixed Ìtumọ̀ Yorùbá: – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously * Fixed Ìtumọ̀ Yorùbá: – Issue with Bookmark * Fixed Ìtumọ̀ Yorùbá: – When the file name is too long, the file will not upload during ticket creation or in responses * Fixed Ìtumọ̀ Yorùbá: – If a restriction is applied to a specific business box, it still appears on the dashboard * Fixed Ìtumọ̀ Yorùbá: – MemberPress integration to show separate lists for recurring and non-recurring subscriptions * Fixed Ìtumọ̀ Yorùbá: – The WooCommerce widget is not shown on the ‘View Customer’ page #### 1.7.80 (Date: April 3, 2024) * Added Ìtumọ̀ Yorùbá: – Restrict business boxes for specific agents * Added Ìtumọ̀ Yorùbá: – Ticket search feature in customer portal * Added Ìtumọ̀ Yorùbá: – MemberPress Integration * Added Ìtumọ̀ Yorùbá: – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro) * Added Ìtumọ̀ Yorùbá: – Display the exact time of ticket or response creation upon hovering over it in the admin portal * Fixed Ìtumọ̀ Yorùbá: – Attachment download issue in email piping * Fixed Ìtumọ̀ Yorùbá: – BetterDocs integration issue * Fixed Ìtumọ̀ Yorùbá: – Agent Only field isnÌtumọ̀ Yorùbá: ’t displaying into the ticket * Fixed Ìtumọ̀ Yorùbá: – Draft Reply approve button issue with attachment * Fixed Ìtumọ̀ Yorùbá: – There is an issue with exporting the agent report time * Fixed Ìtumọ̀ Yorùbá: – The Gravatar image link is causing a PHP 8.2 deprecated issue * Fixed Ìtumọ̀ Yorùbá: – The issue with the “Enable Reply from Telegram” button in Telegram * Fixed Ìtumọ̀ Yorùbá: – The Auto Close Settings are not saving * Fixed Ìtumọ̀ Yorùbá: – Helpscout ticket migration issue * Fixed Ìtumọ̀ Yorùbá: – When responding to emails in German, create a new ticket instead of replying. #### 1.7.72 (Date: January 10, 2024) * Fixed Ìtumọ̀ Yorùbá: – Notification integration settings issue * Fixed Ìtumọ̀ Yorùbá: – Displaying an incorrect assigned agent name * Fixed Ìtumọ̀ Yorùbá: – Links open in same tab issue * Fixed Ìtumọ̀ Yorùbá: – Telegram reply issue * Fixed Ìtumọ̀ Yorùbá: – Required functionality is not working in the conditional field * Fixed Ìtumọ̀ Yorùbá: – Ticket status issue #### 1.7.7 (Date: December 13, 2023) * Added Ìtumọ̀ Yorùbá: – Trigger Fluent CRM automation within workflow (Pro) * Added Ìtumọ̀ Yorùbá: – Agent feedback in ticket response (Pro) * Added Ìtumọ̀ Yorùbá: – Agent permission for save response as draft * Added Ìtumọ̀ Yorùbá: – New shortcode for agent title signature in the inbox settings * Added Ìtumọ̀ Yorùbá: – Custom registration field using hooks * Fixed Ìtumọ̀ Yorùbá: – Agent can assign ticket without permission * Fixed Ìtumọ̀ Yorùbá: – The time duration displayed for ticket creation and response creation is inconsistent * Fixed Ìtumọ̀ Yorùbá: – Open a new thread in email for every response created * Fixed Ìtumọ̀ Yorùbá: – Translation issue * MySQL orderby security issue fixed #### 1.7.6 (Date: November 07, 2023) * Improved File Upload * Improved UI #### 1.7.5 (Date: November 01, 2023) * Fixed Ìtumọ̀ Yorùbá: – Update and delete customer profile issue * Fixed Ìtumọ̀ Yorùbá: – Reset avatar issue for customer and agent * Fixed Ìtumọ̀ Yorùbá: – Ticket id not included in outgoing webhook * Fixed Ìtumọ̀ Yorùbá: – Update and delete issue in saved reply #### 1.7.4 (Date: October 31, 2023) * Added Ìtumọ̀ Yorùbá: – Gutenberg block editor support for customer portal * Added Ìtumọ̀ Yorùbá: – Option to set additional fields in register form * Added Ìtumọ̀ Yorùbá: – Agent assigns permission for support staff * Fixed Ìtumọ̀ Yorùbá: – Added a few missing translations * Fixed Ìtumọ̀ Yorùbá: – “not contain” condition does not work in the workflow * Fixed Ìtumọ̀ Yorùbá: – Ticket delete button is only shown in the Pro version * Fixed Ìtumọ̀ Yorùbá: – Freshdesk migrator issue fixing * Fixed Ìtumọ̀ Yorùbá: – File upload and view issue for 3rd party * Improved Ìtumọ̀ Yorùbá: – Ticket ordering in the customer portal * Improved Ìtumọ̀ Yorùbá: – Implemented 404 page for invalid ticket id #### 1.7.3 (Date: August 23, 2023) * Added Ìtumọ̀ Yorùbá: – Option to delete ticket from inside view ticket * Added Ìtumọ̀ Yorùbá: – Re-design permission page * Added Ìtumọ̀ Yorùbá: – Report by Product(Pro) * Added Ìtumọ̀ Yorùbá: – Report by Business Inbox(Pro) * Added Ìtumọ̀ Yorùbá: – Support RTL email template * Fixed Ìtumọ̀ Yorùbá: – Hide agent performance report from dashboard if the user doesnÌtumọ̀ Yorùbá: ’t have permission * Fixed Ìtumọ̀ Yorùbá: – Tickets page Ìtumọ̀ Yorùbá: – search not working in some case * Fixed Ìtumọ̀ Yorùbá: – Issue in Customer Fields required with conditions(Pro) * Fixed Ìtumọ̀ Yorùbá: – Save as draft in reply ticket not working * Fixed Ìtumọ̀ Yorùbá: – Manage Customer Ìtumọ̀ Yorùbá: – upload avatar for customer not working * Fixed Ìtumọ̀ Yorùbá: – Add media button is not working for wp-editor * Fixed Ìtumọ̀ Yorùbá: – Attachment not working from email for 3rd party(Pro) * Fixed Ìtumọ̀ Yorùbá: – The issues in inner sidebar while route changing #### 1.7.2 (Date: July 17, 2023) * Fixed Ìtumọ̀ Yorùbá: – Create ticket issue for required fields * Fixed Ìtumọ̀ Yorùbá: – Edit button in draft mode * Fixed Ìtumọ̀ Yorùbá: – Add cc or Discard cc button not showing #### 1.7.1 (Date: July 15, 2023) * File Attachment view issue fixed * remove error_log for debugging #### 1.7.0 (Date: July 14, 2023) * Added Ìtumọ̀ Yorùbá: – Effortless draft mode and auto save functionality * Added Ìtumọ̀ Yorùbá: – Option to set maximum file upload limit * Added Ìtumọ̀ Yorùbá: – Option to set dedicated business box for webhook(Pro) * Added Ìtumọ̀ Yorùbá: – Option to set as default business box * Added Ìtumọ̀ Yorùbá: – Option to set business box in the customer portal shortcode * Added Ìtumọ̀ Yorùbá: – Option to upload file in the ticket create form * Added Ìtumọ̀ Yorùbá: – Business box added in the workflow action and condition list (Pro) * Added Ìtumọ̀ Yorùbá: – Option to merge multiple tickets at the same time * Added Ìtumọ̀ Yorùbá: – Summary by agent report on the dashboard * Added Ìtumọ̀ Yorùbá: – Email CC support(Pro) * Added Ìtumọ̀ Yorùbá: – Support file attachment upload in third party (Google Drive and Dropbox)(Pro) * Added Ìtumọ̀ Yorùbá: – Zendesk migrator(Pro) * Fixed Ìtumọ̀ Yorùbá: – Exception handled in route issue * Fixed Ìtumọ̀ Yorùbá: – Edit reply issue * Fixed Ìtumọ̀ Yorùbá: – Workflow action ordering issue (Pro) * Fixed Ìtumọ̀ Yorùbá: – Custom field required in conditional form (Pro) * Fixed Ìtumọ̀ Yorùbá: – Conditional form rendering issue (Pro) * Fixed Ìtumọ̀ Yorùbá: – Ticket create using API endpoint (Pro) * Fixed Ìtumọ̀ Yorùbá: – Freshdesk migrator issue (Pro) * More improvements #### 1.6.9 (Date: March 16, 2023) * Added Ìtumọ̀ Yorùbá: – Google reCAPTCHA support * Added Ìtumọ̀ Yorùbá: – Custom field required or optional (Pro) * Added Ìtumọ̀ Yorùbá: – Custom field in the workflow condition (Pro) * Added Ìtumọ̀ Yorùbá: – Saved replies templates in auto ticket close module (Pro) * Added Ìtumọ̀ Yorùbá: – Saved replies templates in the workflow (Pro) * Fixed Ìtumọ̀ Yorùbá: – Fluent CRM widget missing issue (Pro) * Fixed Ìtumọ̀ Yorùbá: – Ticket merge popup issue (Pro) * Fixed Ìtumọ̀ Yorùbá: – Delete action of manual workflow (Pro) * More improvements #### 1.6.8 (Date: February 14, 2023) * Added Ìtumọ̀ Yorùbá: – notify user when agent create a ticket on behalf of them * Fixed Ìtumọ̀ Yorùbá: – custom fields issues while creating ticket from Fluent Forms * Fixed Ìtumọ̀ Yorùbá: – issue with Shortcode * Fixed Ìtumọ̀ Yorùbá: – issue on ticket close * Fixed Ìtumọ̀ Yorùbá: – Issue with telegram reply (Pro) * Fixed Ìtumọ̀ Yorùbá: – Support staff not assigned to ticket via workflow (Pro) * Fixed Ìtumọ̀ Yorùbá: – Frontend agent portal issues (Pro) * Added Ìtumọ̀ Yorùbá: – Migrate Tickets from Freshdesk (Pro) * Added Ìtumọ̀ Yorùbá: – Toggle to stop auto close bookmarked tickets (Pro) * More Bug Fixes and Improvements #### 1.6.7 (Date: November 24, 2022) * Migrate Tickets from JS Help Desk * Agent Assignee Record on Activity * Dynamic Dashboard * Agent Summary Exporter (Pro) * Migrate Tickets from Help Scout (Pro) * WooCommerce Purchase History Widget Redesigned (Pro) * Bug Fixes and Improvements #### 1.6.6 (Date: October, 2022) * Activity Log Filters * Active Tickets for Products * Waiting Tickets stat on Dashboard * Hourly Reports for tickets activity * New Trigger – Ticket Closed on Automation (Pro) * Close Ticket Silently (without triggering emails) * Migrate Tickets from Awesome Support * Migrate Tickets from SupportCandy * Bug Fixes and Improvements #### 1.6.5 (Date: August 24, 2022) * Added Auto Close Ticket Module based on ticket inactivity days (Pro) * Improved Saved Replies. Now you can add more replies (Pro) * Styling Improvements * Fixed Few minor issues on integrations #### 1.6.2 (Date: August 22, 2022) * Fixed fiw minor bugs regarding data sanitizations * Saved Replies issues Fixed * All external links are will open in new tab * Auto Linking linkable contents * Create new ticket flow improved from agent side #### 1.6.1 (Date: August 19, 2022) * Added Ìtumọ̀ Yorùbá: – Ticket create action in FluentCRM * Added Ìtumọ̀ Yorùbá: – FluentCRM list on ticket sidebar * Added Ìtumọ̀ Yorùbá: – Fluent Support ticket summary in WP Dashboard toolbar * Added Ìtumọ̀ Yorùbá: – Fluent Support ticket summary in WP Dashboard toolbar * Added Ìtumọ̀ Yorùbá: – Fluent Support summary WP Dashboard Widget * Fixed Ìtumọ̀ Yorùbá: – Customer ticket creation page disappear on page reload * Improvement Ìtumọ̀ Yorùbá: – Security * Improvement Ìtumọ̀ Yorùbá: – Code Base #### 1.5.7 (Date: July 07, 2022) * Added Ìtumọ̀ Yorùbá: – Customer Logout Feature * Added Ìtumọ̀ Yorùbá: – Customer Password Reset Feature * Added Ìtumọ̀ Yorùbá: – Avatar Reset Feature * Improvement Ìtumọ̀ Yorùbá: – Code Base #### 1.5.6 (Date: May 26, 2022) * Improvement Ìtumọ̀ Yorùbá: – Code Base * Fixed Ìtumọ̀ Yorùbá: – Image alignment issue in email template * Fixed Ìtumọ̀ Yorùbá: – Editor issue inside modal popup * Fixed Ìtumọ̀ Yorùbá: – Customer avatar doesnÌtumọ̀ Yorùbá: ’t display in customer portal * Fixed Ìtumọ̀ Yorùbá: – Customer WP Profile Update doesnÌtumọ̀ Yorùbá: ’t Reflect in Fluent Support Customer Profile #### 1.5.5 (Date: March 02, 2022) * Added Ìtumọ̀ Yorùbá: – GDPR compliance and WordPress Data-Export API * Added Ìtumọ̀ Yorùbá: – TodayÌtumọ̀ Yorùbá: ’s stats of tickets * Added Ìtumọ̀ Yorùbá: – Attachment support in email notification * Added Ìtumọ̀ Yorùbá: – Ticket moving feature from one mailbox to another * Fixed Ìtumọ̀ Yorùbá: – Conflict while creating ticket from agent-end in some specific servers #### 1.5.4 (Date: January 19, 2022) * Added Ìtumọ̀ Yorùbá: – Email notification on ticket assign * Added Ìtumọ̀ Yorùbá: – Ticket priority selection in Fluent Forms integration * Added Ìtumọ̀ Yorùbá: – Customer profile picture changing option in agent area * Added Ìtumọ̀ Yorùbá: – Customer registration on ticket creation from agent area * Added Ìtumọ̀ Yorùbá: – WordPress user registration on ticket creation from agent area * Added Ìtumọ̀ Yorùbá: – Plugin PHP API * Added Ìtumọ̀ Yorùbá: – Ticket customer changing option from agent dashboard * Added Ìtumọ̀ Yorùbá: – Missing translations * Authentication Improvements * Fixed Ìtumọ̀ Yorùbá: – Attachment issue * Fixed Ìtumọ̀ Yorùbá: – Email notification not sending to customer when agent reply to a ticket #### 1.5.3 (Date: November 22, 2021) * Preview text issue fixed * Support for Non-Latin chars * Customer Delete Feature added #### 1.5.2 (Date: November 17, 2021) * File upload bug issue fixed * Ticket priority display issue fixed fixed #### 1.5.1 (Date: November 16, 2021) * Fix Registration shortcode fixed #### 1.5.0 (Date: November 16, 2021) * Save notifications improvement * Enforcing hook names convention * The final release for public launch #### 1.4.6 (Date: November 15, 2021) * UI & UX Improvements * Added Signup and Login Form * Fully Translation Ready #### 1.4.2 (Date: November 14, 2021) * UI Improvements * Data Syncing Issue Fixed #### 1.4.1 (Date: November 13, 2021) * Remove Fluent Forms Dependencies * Deep integration with FluentCRM * UI Improvements #### 1.4.0 (Date: November 12, 2021) * Initial Release ## Àkójọpọ̀ Meta * Ẹ̀yà **2.2.1** * Ìgbàgbọ́hùn tó kẹ́yìn **ọjọ́ 4 sẹ́yìn** * Àwọn ìgbéwọlẹ̀ tó ṣiṣẹ́ **10,000+** * Ẹ̀yà WordPress ** 5.6 tàbí ju bẹ́ẹ̀ lọ ** * Dánwò dé **7.0** * Ẹ̀yà PHP ** 7.4 tàbí ju bẹ́ẹ̀ lọ ** * Àwọn èdè * [Dutch](https://nl.wordpress.org/plugins/fluent-support/), [English (US)](https://wordpress.org/plugins/fluent-support/), [French (France)](https://fr.wordpress.org/plugins/fluent-support/), [Japanese](https://ja.wordpress.org/plugins/fluent-support/), [Korean](https://ko.wordpress.org/plugins/fluent-support/), [Persian](https://fa.wordpress.org/plugins/fluent-support/), [Russian](https://ru.wordpress.org/plugins/fluent-support/), [Slovak](https://sk.wordpress.org/plugins/fluent-support/), àti [Turkish](https://tr.wordpress.org/plugins/fluent-support/). * [Túmọ̀ sí èdè rẹ](https://translate.wordpress.org/projects/wp-plugins/fluent-support) * Àwọn àmì * [helpdesk](https://yor.wordpress.org/plugins/tags/helpdesk/)[support plugin](https://yor.wordpress.org/plugins/tags/support-plugin/) [Support Ticket](https://yor.wordpress.org/plugins/tags/support-ticket/) * [Ìwòye Tó Péye](https://yor.wordpress.org/plugins/fluent-support/advanced/) ## 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